Privacy Policy

1. Introduction

Welcome to SAVi ("we," "our," or "us"). SAVi is a travel cashback marketplace that allows users to earn cashback rewards when booking travel through affiliated merchants.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the SAVi mobile application and website (collectively, the "Service"). By using SAVi, you agree to the practices described in this policy.

2. Information We Collect

Information you provide directly:

• Full name and email address when you create an account
• Country or region of residence
• Payment method details (WeChat Pay ID, Alipay account, PayPal email, or bank account details) for cashback withdrawals
• Support ticket messages and communications with our team

Information collected automatically:

• Booking and transaction data generated when you click through to merchant websites
• Cashback tracking data from affiliate networks
• App usage data including screens visited and features used
• Device information such as device type, operating system version, and app version
• Notification preferences stored on your device

3. How We Use Your Information

We use the information we collect to:

• Create and manage your SAVi account
• Track and verify cashback transactions through affiliate networks
• Process cashback withdrawals to your chosen payment method
• Send transactional notifications about your cashback earnings and withdrawals
• Respond to your support tickets and inquiries
• Improve the SAVi app and personalize your experience
• Comply with legal obligations and prevent fraud
• Send marketing communications if you have opted in

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

• Affiliate networks and merchants: We share limited data (such as click identifiers) with affiliate networks including Awin and Trip.com to track and verify your cashback transactions. This is essential to the Service.
• Service providers: We use Supabase for database and authentication services. These providers process data on our behalf under strict confidentiality agreements.
• Payment processors: When you request a withdrawal, we share necessary details with your chosen payment provider to process the transfer.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business transfers: If SAVi is acquired or merged, your information may be transferred as part of that transaction.

5. Affiliate Tracking

SAVi earns commissions through affiliate links. When you tap "Shop now" on a merchant page, you are redirected through an affiliate tracking link. This tracking is essential to how SAVi works — it is how we verify your bookings and calculate your cashback.

The affiliate tracking links may set cookies on the merchant's website. These cookies are controlled by the merchant and their affiliate network, not by SAVi. Please review the relevant merchant's privacy policy for details.

6. Data Security

We take the security of your personal information seriously. We implement industry-standard measures including:

• Encryption of data in transit using TLS/SSL
• Secure authentication via Supabase Auth
• Limited access to personal data on a need-to-know basis
• Regular security reviews of our systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account information is retained until you request deletion
• Transaction and cashback records are retained for 7 years for financial and legal compliance
• Support ticket communications are retained for 2 years
• Device and usage data is retained for 12 months

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated personal data
• Portability: Request your data in a portable format
• Objection: Object to certain uses of your data, including marketing

To exercise any of these rights, please contact us at business@savi-app.com. We will respond within 30 days.

9. Children's Privacy

SAVi is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will delete it promptly. If you believe a child has provided us with their information, please contact us immediately.

10. International Data Transfers

SAVi is a global service. Your information may be stored and processed in countries other than your own, including where our service providers operate. By using SAVi, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.

11. Third-Party Links

The SAVi app contains links to third-party merchant websites. Once you leave our app and visit a merchant's website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by sending an email to your registered address or displaying a notice in the app. The "Last updated" date at the top of this page reflects when the policy was last revised. Your continued use of SAVi after changes are posted constitutes your acceptance of the updated policy.